FAQ

Most frequent questions and answers

A: In the past 3 years, STING have installed 35 production lines. These include: 8sets small production lines (under 100 kg/h), mainly located in Guinea, Sudan, Nigeria, Ivory Coast, and Zimbabwe; 15sets medium-sized production lines (under 500 kg/h), mainly located in Indonesia, Malaysia, the Philippines, Kazakhstan, Tajikistan, Peru, Chile, and the UAE; and 12sets large production lines (over 1000 kg/h), mainly located in Jamaica, Brazil, Algeria, Ethiopia, Angola, Uganda, and Burkina Faso.

A: Laundry soap is generally in bars or blocks, with a relatively regular shape, and is commonly used for cleaning clothes; toilet soap has more varied shapes, mostly irregular, and is commonly used for bathing and facial cleansing. A production line can accommodate both types of soap; the front-end machines are identical, but the back-end machines need adjustment. Typically, a soap cutter is used to produce laundry soap, and a soap stamper is used to produce toilet soap.

A: STING supply one year warranty period, truly reliable equipment experiences a high failure rate in the first 3-6 months. Once this period is navigated smoothly, the failure rate becomes very low. We prefer to focus on preventing problems altogether rather than trying to compensate for quality shortcomings by extending the warranty.

STING offer free online support and paid on-site service, call us for current specific pricing.

A: STING manufactures industrial machinery and processing equipment for the chemical, soap, cosmetic, and pharmaceutical industries. Our equipment is used to produce soaps, cosmetics, and more. We specialize in roll mills, soap plodders, refiners, soap presses, mixers, amalgamators, chillers, pumps, and other manufacturing machines.

A: Yes. STING can customize machinery to match specific production requirements. Whether you need custom batch sizes, unique process parameters, or specialized configurations, our team can tailor equipment to fit your manufacturing application and workflow.

A: Lead times vary by machine type and current production schedules. Standard equipment may take several weeks to a few months, while customized machinery may require additional time. For the most accurate lead time, please contact us with your project details.

A: For questions about our industrial machinery or technical support, you can contact STING or email us through our website contact form. We’re here to help you find the right manufacturing equipment for your production needs.

A: No. Full soap making is only economically feasible at large production volumes, typically around one ton per hour. For small-scale production, soap finishing is the practical and cost-effective option.

A: Yes. Soap finishing can be performed using small mixers, refiners, and extruders. These are often the same machines used by large manufacturers for pilot plant operations.

A: No. While the bars may initially appear solid, repeated wet and dry cycles will cause cracks to form and the pieces to separate over time.

A: No. A plodder or extruder does not convert liquid soap into solid form. It is designed only to reform and shape solid soap material.

A: There is essentially no difference. A plodder is a simple forming extruder, and the term is commonly used in the soap manufacturing industry.

A: Yes. Refrigeration prevents the soap from sticking to the die during stamping. Without it, release agents or plastic liners would be required for each stamp, which is impractical for production use.

A: Soap making includes the full manufacturing process: saponification, drying, and finishing. Soap finishing refers only to the final step, where finished soap bars are formed from pre-made soap chips.